In a rapidly changing world following the coronavirus crisis, modern technology and the (private) security industry have converged even more closely in a relatively short space of time and have since become inextricably linked. As a result, trends in the industry are developing at a rapid pace. Wondering which trends and developments will have a major impact on physical security in 2023? Read this blog to find out which of them could affect your security company.
1. Labor shortage
Technological developments in the private security industry pose many challenges. One of these is the ever-increasing structural shortage of manpower for physical security. Additionally, it is difficult to find the right skills and partners in terms of technology.
In the recently published COESS report (2022) "Labor Shortage in the Private Security Industry", 92% of respondents stated that they are struggling to find staff and 68% of respondents are struggling with the introduction of technology combined with the right skills. Moreover, the coronavirus pandemic has also had an impact on a significant loss of qualified security staff.
The impact of the labor shortage in the security industry is so great that it is assumed that security companies will not be able to meet the demand on the market. As a result, the desired service no longer meets the standard that security companies want to offer. Many companies see this as a serious threat to the development of their services. Finding well-trained employees with the right skills will be an even greater challenge in 2023, but also offers opportunities from a technological perspective.
2. Welcoming technology
Security companies that focus on technological trends have a clear competitive advantage. The security market, which is currently worth 39.1 billion dollars, will experience a boom by 2025, partly due to new technologies. The technology trends in the private security industry focus on: Automation using artificial intelligence (AI), mobile applications for workforce management, business process automation and learning management systems for training programs (Coles, 2022).
3. Artificial intelligence in the private security industry
Remote security has gained in importance due to the pandemic. AI in combination with physical security will mainly focus on advanced video surveillance in 2023. Machine learning or deep learning is mainly used in video analysis.
AI-supported video analysis is increasingly being utilized in the security industry, where it is primarily used to support employees in the field. Thanks to AI, cameras (or rather the applications behind the camera) are increasingly able to make decisions based on the images taken.
A not insignificant objection to the use of AI technology in the security industry is that the business benefits of AI are still difficult to determine in comparison to the assessment by a centralist. The fact is, however, that the importance of video AI in the private security industry will increase. Especially when companies use this technology to manage their properties and optimize business processes.
4. Mobile applications for workforce management
Mobile applications for workforce management play an important role in helping security personnel to be more effective and efficient in the field. Important aspects here are "first time right", data driven and profitability:
- First Time Right: Can I complete processes and procedures error-free and in a single pass?
- Data Driven: Can I make rational decisions for my company based on the data collected?
- Profitability: Can I do more work with the same team and handle larger orders through collaboration?
One trend that will become increasingly important in workforce management is the possibility of commissioning other parties (subcontractors) within the software solutions and outsourcing work digitally. The trend towards (digital) collaboration with market participants will prevail, particularly in view of the labor shortage. In addition, mobile camera surveillance will be more closely integrated into workforce management in order to bring the needs of customers and the private security industry closer together.
5. Optimization of internal and external business processes
The optimization of internal and external business processes will play a greater role in workforce management software in so-called "integrated security solutions", where video, alarm management, planning and operations are fully integrated. A key technology trend is for companies to develop and deploy joint offerings so that security companies can achieve more with the same team.
6. Learning management systems
With the increase in technological innovations in 2023 in the field of physical security, it is also important to continuously train and educate employees to use and properly deploy these technologies. Learning management systems are an important technological support. These platforms will offer significant added value for security companies when it comes to continuously training employees and also keeping them in the company in terms of employee retention and satisfaction.
Stay up to date with the latest trends in the security industry
To continue to meet the growing demand, security companies should rely on technological support. After all, only those who take the step of investing in digital solutions and innovations will be successful in the long term. In addition, these companies will be better able to attract and motivate staff and deploy them more effectively and efficiently. An important tip: When purchasing technological solutions, pay attention to three important principles: First Time Right, Data Driven and Profitability.
Would you like to find out more about what these three principles can mean for your company? Feel free to contact us!