Support

If you have any questions about the use of SequriX please contact our support teams or read our manual in the SequriX settings screen.

+31(0)53 480 3122
 support@sequrix.com
🕔 Monday to friday 08.30 am – 17.00 pm

Implementation

Do you have a question about the implementation of SequriX? Please directly contact your implementation consultant.

+31(0)53 480 3123

Remote Support

On the instruction of the support employee, click on the button below.

Start

Disclaimer Remote Support
By clicking on the buttons above you accept a session where, from a distance, a SequriX employee accesses your computer. The software with which the session is executed has been compiled with great care, but it is possible that this software – for whatever reason – does not function as intended. It cannot be ruled out that damage may occur to, for example, software or data on your PC. SequriX is not liable for any damage in any form whatsoever arising from or related to the use of the remote support service. By clicking on the buttons above, you agree to the above terms and conditions.

Note: In the context of applicable GDPR legislation, we would like to ask you to close and save documents, web pages and applications containing sensitive information in advance.

Supported platforms

Backoffice

Supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Screen resolution:
At least 1024 x 768

Smartphone

Operating system:
Android 5.0 or higher

Connectivity:
NFC (for scanning checkpoints)

We can advise you in the selection of a suitable smartphone.

Hosting and updates

Cloud environment

SequriX is a web-based application hosted by us at a data centre based in the Netherlands. This brings many benefits for your organisation: the burden on your ICT environment is minimal and you always receive the latest updates. You can consult the back office application via a secure connection at any time and from any place.

Automatic updates

SequriX is continually undergoing further development, so you benefit from new and improved features all the time. There’s no need to buy new software or install new updates: SequriX  updates are carried out automatically so that you always have the latest version. We will inform you of upcoming updates. When updates are implemented your SequriX settings will remain intact.